Directions / Parking / Transit
3730 N. CLARK ST. // CHICAGO, IL 60613
* Two blocks North of Wrigley Field *
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Metered street parking is available on Clark Street. There are also several pay lots in the nearby area.
We strongly encourage our customers to purchase tickets directly through Metro’s website. The validity of tickets purchased through a third-party seller is not guaranteed. Please use discretion when purchasing outside of Etix. Entrance into Metro is only guaranteed with a valid ticket.
Generally speaking, early Metro shows (Doors at 6:00pm, show at 6:30 or 7:00), are all ages and end at 10pm. Late Metro shows (beginning at 9pm or later) are 18 & over. There may be exceptions to these guidelines, please check the individual show listing to verify. All events in Smart Bar, without exception, are 21 & over. To enter Metro/Smart Bar, you must show one valid form of federal or state ID (drivers license, state ID, passport, etc.) as proof of age. Our policy is to request ID from any customer who appears to be under the legal age. We have the right to, and will, refuse entry to any customer who cannot produce a valid, adequate ID. We also reserve the right to ask for a second form of ID if the first form is unacceptable or unclear.
•A valid, current drivers license issued by the Illinois Secretary of State Office or any other state.
•A valid photo identification card issued by the Illinois Secretary of State Office or any other state.
•Armed Forces Identification
•A valid U.S. Passport or travel visa/passport issued by a foreign country containing the holders photograph.
Metro will confiscate fake or misrepresented Identification and turn them in to the State Police. There are severe penalties for using fake ID’s or for possessing another person’s ID’s. It’s a Class A misdemeanor to display another person’s card as one’s own, or to lend a card to someone, and it’s a Class 4 Felony to possess a fraudulent DL or ID. Offenders face fines, community service, and even jail time. In addition, violators face a minimum license suspension of one year. These suspensions are on the public motors vehicle record and remain there for seven years. Insurance companies typically double the rates they charge drivers who have a one-year suspension on their records.
GUIDELINES FOR PEOPLE UNDER 18:
If the show is all ages, teens under 18 are welcome, and no ID is required. Metro is a safe, secure and fun environment, but as always, we recommend parents weigh the maturity level and personality of their individual child when deciding on the right age for their child to be allowed to attend concerts.
If the show is 18 & over and a person under the age of 18 wishes to come to the event, he or she will need to bring a parent/legal guardian with them. The parent/legal guardian must purchase his or her own ticket, must remain within a few feet of the underage person throughout the entire event, and must agree to take full responsibility for the underage person while on the premises. Please note that this is applicable to parents and legal guardians only – other friends or relatives may not substitute for parents. We reserve the right to ask for proof of a parental / legal guardianship relationship.
Patrons under the age of 21 may not consume alcohol under any circumstances, and any minor who is caught consuming alcohol, or anyone providing alcohol to a minor, will be asked to leave and may be turned over to law enforcement.
Metro is happy to accommodate patrons with handicaps or other special needs. Please email firstname.lastname@example.org with your name, nature of your special need, and date of the show you have purchased tickets to. Prior notice is preferable for your convenience and to ensure we have reserved a space for you in our handicapped area, however last minute requests will be accommodated by the manager on duty that evening as space permits.
A new Chicago Clean Indoor Air Ordinance was passed by the Chicago City Council in December 2005. The ordinance, Municipal Code 7-32, the Chicago Clean Indoor Air Ordinance, prohibits smoking in public facilities. Due to the ordinance, smoking is prohibited in Metro. The Metro does not allow re-entry.
Alcohol is available for anyone 21 & over. In order to drink alcohol at Metro you must show a current valid federal/state ID (driver’s license, state ID, passport, etc.) as proof of age, and be wearing a wristband provided by Metro. Patrons drinking without wristbands will be asked to leave. There are a variety of non-alcoholic beverages available as well.
All weapons of any kind are prohibited in Metro and Smart Bar, and we do not permit them to be checked in our coat check. Please leave all weapons at home.
Metro’s box office is located inside the Metro Store on the first floor of 3730 North Clark Street. Tickets for all Metro shows are available for purchase with cash or credit card (Metro Store accepts Visa, Mastercard, and American Express). Note: ticket purchases for a show day of must be cash after doors have opened.
Store hours: Located below Metro at 3728 N. Clark St, Metro Store is open Monday 12-6pm, Tuesday through Saturday 12-8pm, and closed Sundays unless there is a show in Metro.
PLEASE NOTE: Effective immediately, Metro and Smart Bar shows are only available through the Metro and Smart Bar websites, ETIX.COM, and the Metro Box Office. There is no service fee if paying by cash at the Metro Box Office!
Metro/Smart Bar is committed to the safety and security of our patrons, performers and staff. For 20 years we have worked to ensure not only that everyone has a great time, but that everyone is safe and secure. Metro/Smart Bar would like to let you know about the safety measures we have in place here at Metro.
Metro’s main floor has 4 emergency exits to an exterior fire escape as well as 3 main floor exits. Metro’s balcony has 2 emergency exits to an exterior fire escape, 2 main floor exits, and 2 back stairway exits. Smart Bar has 1 main exits leading to Clark Street, 1 emergency exit to the main lobby, and 1 emergency exit to the Racine fire exit. Before each show, there is an announcement directing patrons to take note of the location of emergency exits. All our emergency exits and emergency exit signs are checked every day by our security staff.
In the Metro/Smart Bar building, there are 24 fire extinguishers located throughout the building, as well as 4 backup fire extinguishers. All fire extinguishers are regularly inspected.
In the Metro/Smart Bar building, there are 63 illuminated lights, including exit signs, stairs signs, and fire escape signs. Metro/Smart Bar has 23 emergency battery back up lights.
Metro/Smart Bar security staff is well trained, and some are licensed security officers with the State of Illinois, possessing professional employee regulation cards and having undergone a special 20 hour training course. Metro/Smart Bar security staff have received numerous awards from the state of Illinois for excellence, including numerous commendations from the Secretary of State for our cooperation in deterring underage drinking. Metro/Smart Bar security staff does not use any weapons of any kind, including mace, pepper spray or any other toxic air-released compound.
Metro/Smart Bar does not use, or allow any performer to use, any pyrotechnics of any kind. Signs are posted instructing performers of our policy, and the intent to prosecute any violators.
Metro has signed on to the Illinois Licensed Beverage Association’s recommendations of legislative proposals to continue to make sure that our industry remains safe for everyone.
Assistant Talent Buyer
Director of Marketing / Sponsorship / Special Events
Social Media Director
Box Office Manger