Info

Directions / Parking / Transit
3730 N. CLARK ST. CHICAGO, IL 60613
* Two blocks North of Wrigley Field *

P: 773-549-4140
F: 773-549-0337
E: ask@metrochicago.com

Have a question and want a quicker response? Ask us on Twitter @metrochicago

Metered street parking is available on Clark Street. There are also several pay lots in the nearby area.

Those who wish to use public transportation can take the CTA #22 Clark St. bus (see bus schedule) or the Red Line (Addison stop at Wrigley Field; see train schedule).

Tickets
We strongly encourage our customers to purchase tickets directly through Metro’s website. The validity of tickets purchased through a third-party seller is not guaranteed. Please use discretion when purchasing outside of Etix. Entrance into Metro is only guaranteed with a valid ticket.

Box Office
Metro’s box office is located in the Metro Store at 3728 N. Clark St. and tickets for all Metro shows are available for purchase with cash or credit card (Metro Store accepts Visa, Mastercard, and American Express with a 4% fee on all credit card purchases).

*Note: ticket purchases for a show day of must be cash after doors have opened.

Metro Store is open Monday through Saturday 12-6pm and closed Sundays unless there is a show in Metro.

Please note that Metro and smartbar show tickets are only available through the Metro and smartbar websites, etix.com, and the Metro box office. There is no service fee if paying by cash at the Metro box office!

Age Info
Generally speaking, early Metro shows (doors at 6:00pm, show at 6:30pm or 7:00pm), are all ages and end at 10pm. Late Metro shows (beginning at 9pm or later) are 18 & over. There may be exceptions to these guidelines; please check the individual show listing to verify. All events in smartbar, without exception, are 21 & over. To enter Metro/smartbar, you must show one valid form of federal or state ID (driver’s license, state ID, passport, etc.) as proof of age. Our policy is to request ID from any customer who appears to be under the legal age. We have the right to, and will, refuse entry to any customer who cannot produce a valid, adequate ID. We also reserve the right to ask for a second form of ID if the first form is unacceptable or unclear.

Acceptable IDs
• A valid, current driver’s license issued by the Illinois Secretary of State Office or any other state.
• A valid photo identification card issued by the Illinois Secretary of State Office or any other state.
• Armed Forces Identification
• A valid U.S. Passport or travel visa/passport issued by a foreign country containing the holder’s photograph.

WARNING!
Metro will confiscate fake or misrepresented Identification and turn them in to the State Police. There are severe penalties for using fake IDs or for possessing another person’s IDs. It’s a Class A misdemeanor to display another person’s card as one’s own, or to lend a card to someone, and it’s a Class 4 Felony to possess a fraudulent DL or ID. Offenders face fines, community service, and even jail time. In addition, violators face a minimum license suspension of one year. These suspensions are on the public motors vehicle record and remain there for seven years. Insurance companies typically double the rates they charge drivers who have a one-year suspension on their records.

Guidelines for People Under 18:
If the show is all ages, teens under 18 are welcome, and no ID is required. Metro is a safe, secure, and fun environment, but as always, we recommend parents weigh the maturity level and personality of their individual child when deciding on the right age for their child to be allowed to attend concerts.

If the show is 18 & over and a person under the age of 18 wishes to come to the event, he or she will need to bring a parent/legal guardian with them. The parent/legal guardian must purchase his or her own ticket, must remain within a few feet of the underage person throughout the entire event, and must agree to take full responsibility for the underage person while on the premises. Please note that this is applicable to parents and legal guardians only––other friends or relatives may not substitute for parents. We reserve the right to ask for proof of a parental/legal guardianship relationship.

Patrons under the age of 21 may not consume alcohol under any circumstances, and any minor who is caught consuming alcohol, or anyone providing alcohol to a minor, will be asked to leave and may be turned over to law enforcement.

Accessibility
Metro is happy to accommodate patrons with special needs. Please email ask@metrochicago.com with your name, special need, and date of the show you have purchased tickets to, as well as any questions you may have. Prior notice is preferable for your convenience and to ensure we have reserved a space for you in our special accessibility area. Last minute requests can only be accommodated by the manager on duty that evening as space permits.

Smoking
A new Chicago Clean Indoor Air Ordinance was passed by the Chicago City Council in December 2005. The ordinance, Municipal Code 7-32, prohibits smoking in public facilities. Due to the ordinance, smoking is prohibited inside and within 15 feet of all entrances of Metro. The Metro typically does not allow re-entry; however, for certain shows, we will allow re-entry for smokers 21 & over. Our door staff can answer can questions regarding this policy and whether it is in effect night of.

Alcohol and Cannabis
Alcohol is available for anyone 21 & over. In order to drink alcohol at Metro, you must show a current valid federal/state ID (driver’s license, state ID, passport, etc.) as proof of age, and be wearing a wristband provided by Metro. Patrons drinking without wristbands will be asked to leave. There are a variety of non-alcoholic beverages available as well. Cannabis use is strictly prohibited.

Weapons
All weapons of any kind are prohibited in Metro and smartbar, and we do not permit them to be checked in our coat check. Please leave all weapons at home.

Safety
Metro/smartbar is committed to the safety and security of our patrons, performers, and staff. For over 30 years, we have worked to ensure not only that everyone has a great time, but that everyone is safe and secure.

Emergency Exits
Metro’s main floor has 4 emergency exits to an exterior fire escape, as well as 3 main floor exits. Metro’s balcony has 2 emergency exits to an exterior fire escape, 2 main floor exits, and 2 back stairway exits. Smartbar has 1 main exit leading to Clark Street, 1 emergency exit to the main lobby, and 1 emergency exit to the Racine fire exit. Before each show, there is an announcement directing patrons to take note of the location of emergency exits. All of our emergency exits and emergency exit signs are checked every day by our security staff.

Fire Extinguishers
In the Metro/smartbar building, there are 24 fire extinguishers located throughout the building, as well as 4 backup fire extinguishers. All fire extinguishers are regularly inspected.

Emergency Lighting
In the Metro/smartbar building, there are 63 illuminated lights, including exit signs, stairs signs, and fire escape signs. Metro/Smart Bar has 23 emergency battery backup lights.

Security Staff
Metro/smartbar security staff is well-trained, and some are licensed security officers with the State of Illinois, possessing professional employee regulation cards and having undergone a special 20-hour training course. Metro/smartbar security staff have received numerous awards from the State of Illinois for excellence, including numerous commendations from the Secretary of State for our cooperation in deterring underage drinking. Metro/smartbar security staff does not use any weapons of any kind, including mace, pepper spray, or any other toxic air-released compound.

Pyrotechnics
Metro/smartbar does not use, or allow any performer to use, any pyrotechnics of any kind. Signs are posted instructing performers of our policy and the intent to prosecute any violators.

Legislation
Metro has signed on to the Illinois Licensed Beverage Association’s recommendations of legislative proposals to continue to make sure that our industry remains safe for everyone.

Contact
Clare Byrne
Art Director
clare@metrochicago.com

Joe Carsello
Talent Buyer
carsello@metrochicago.com

Brett Crawford
Digital / Social Media Director
brett@metrochicago.com

Annah Garrett
Marketing Coordinator / Publicist
annah@metrochicago.com

Chadd Kline
Assistant Talent Buyer / Contracts / Ticketing
chadd@metrochicago.com

Stacey Marquardt
Director of Marketing / Sponsorship / Special Events
stacey@metrochicago.com

Logan Archer Mounts
Box Office Manager
logan@metrochicago.com

Amanda Rabensburg
Intern Coordinator / Street Promotions Manager
amanda@metrochicago.com

Kelly Wey
Beverage Director / Bar Manager
kelly@metrochicago.com

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